Job description

Job Description:

Essential Functions:

Provide technical support for each specific program/system (FTI, MS, ADS-B, DCNS, WMSS and others) client support for the FAA.
Install, repair, configure, test and complete preventative maintenance on a variety of equipment at the customers remote locations.
Able to work remotely in a scheduled and on-call capacity to various customer locations within your assigned area.
Occasionally travel to remote sites outside your assigned area may be needed from time to time to assist with the FAA customer needs and/or request.
Able to read/understand/follow equipment drawings and task orders.
Possess good admin skills (taking notes and documenting what transpired while working at the customer location).
Work directly with the NOCC, the SAC, and the Helpdesk over the phone on resolving issues in the field.
Maintain tools, test equipment, parts/electronics, truck stock inventory and personal or company vehicle.
Be proactive and prepared for assigned tasks prior to dispatching.
Able to work outside regularly scheduled hours (on-call) when/if needed to meet customer’s needs.
Due to the nature of the job the candidate should be able to lift 32 pounds with assistance.
Ladders and step stools to reach heights of approximately 10ft.
Work with your supervisor (ASL) to ensure all client policies/procedures and program specific policies/procedures are followed.
Obtain and maintain a DOT Public Trust Security Clearance and a DOD Secret Clearance.

Qualifications:

Bachelor’s Degree with a minimum of 2 years prior relevant experience or 2 years post-Secondary/ Associates Degree with a minimum of 4 years’ experience including supervisory experience, in lieu of degree, 5 years working experience specific to the telecom field.
5+ years of experience working with fiber, Carrier Ethernet, Multiplexes, DACS, Routers/Switches, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice, and Data applications.
Experience with cable connectors and replacement including RJ-11, RJ-45, DB-25, V.35, RS-449, BNC and 50 pin Amphenol.
Good working knowledge of power testing (AC and DC).
Familiar with configuration and operation of the 24VDC & 48 VDC power supplies (rectifier’s & fuse panels), backup power supplies (UPS’s) and site grounding (single & multiple point).
Experience with logging into network equipment and circuit testing using a variety of different test equipment/laptops.
Bell Core Standards (Analog 4 wire & 2 wire testing).
Working knowledge and usage of multiple test equipment: Viavi 5800, JDSU HST3000, Data Scout, Ameritech AM5XT, Digital Oscilloscope, Halcyon 704A, Anritsu Spectrum Analyzer and other T1/DS3 Test sets.
Experience with Microsoft and the components of the MS Office Suite.

Preferred Additional Skills:

Experience with working remotely with Network Operation Control Centers.
Experience with interfacing/communication directly with customers.
Excellent customer service skills.
Ability to work in a high stress and visibility environment.
Ability to work independently with little oversight.
Ability to support customer needs after-hours (on-call).
Experience with working in a Telco central office environment.
Experience with performing Preventive Maintenance and Corrective Maintenance on back-up generators.
Hands on Telecom/wiring background.
Experience with logging into network equipment and circuit testing using a verity of different test equipment/laptop.
Knowledge and usage of multiple test equipment: Examples are: Viavi 5800, JDSU HST3000, DataScout, Ameritech AM5XT, Digital Oscilloscope, Halcyon 704A, Anritsu Spectrum Analyzer and other T1/DS3 Test sets.
Experience with Microsoft and the components of the MS Office Suite.
5+ years of experience working with fiber, Carrier Ethernet, Multiplexes, DACS, Routers/Switches, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice, and Data applications.
Experience with cable connectors and replacement including RJ-11, RJ-45, DB-25, V.35, RS-449, BNC and 50 pin Amphenol.

Must Have:

Nice To Have:

Experience with working in a Telco central office environment.
Must be able to obtain and maintain Public Trust before starting (turnaround is about 8 weeks now).
Ability to support customer needs after-hours (on-call); must be flexible.
Must be able to travel to satellite sites/airports in which they would use their own personal vehicle (sporadic).
Valid drivers’ licence.

Degree/Certification Requirements:

HS Degree required and 5+ years working experience specific to the telecom field.
Bachelor’s Degree with a minimum of 2 years prior relevant experience.
2 years post-Secondary/ Associates Degree with a minimum of 4 years’ experience including supervisory experience.

Required profile