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Remote:

Full Remote

Work from:

India

Offer summary

Qualifications:

High school diploma or equivalent, Proven experience in telecalling or telemarketing, Strong communication skills, Familiarity with CRM software.

Key responsabilities:

Make outbound calls to potential customers
Document customer interactions and feedback

Super Scholar Education Startup https://www.superscholar.in/

11 - 50 Employees

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Job description

Overview

The role of a Telecaller is crucial to the operations of any organization that relies on effective communication with clients and potential customers. Telecallers serve as the first point of contact for the company, establishing initial relationships and gathering information that can be vital for sales and customer satisfaction. This position involves making outbound calls to current and prospective clients, informing them about products and services, troubleshooting client issues, and following up on leads. Telecallers must not only be well-spoken and friendly, but they also need to possess a thorough understanding of the company’s offerings to provide accurate information. Success in this role is measured by the ability to engage customers effectively, track their feedback, and contribute to marketing and sales initiatives. With the evolving nature of communication, it is essential for Telecallers to adapt their approach based on customer responses, ensuring a positive experience that encourages loyalty and repeated business.

Key Responsibilities

Make outbound calls to potential customers to promote products/services.
Answer incoming calls from customers seeking assistance.
Provide accurate information about products and services.
Document customer interactions and feedback within the CRM system.
Identify customer needs and suggest appropriate solutions.
Follow up with leads and inquiries to maximize conversion rates.
Maintain a high level of customer satisfaction through effective communication.
Work closely with the sales team to align strategies and provide necessary information.
Utilize scripts and sales techniques to ensure consistency and effectiveness in calls.
Track and report on call metrics to assess performance and areas for improvement.
Handle customer complaints with empathy and professionalism.
Participate in team meetings to discuss results and share best practices.
Stay updated on industry trends and competitors.
Assist in training new staff members as required.
Work towards achieving individual and team targets.