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Technical Trainer - Temporary

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Freelance

Work from:

Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

Two years of experience as a pharmacy technician, Experience troubleshooting software and hardware systems, Expert presentation and facilitation skills, Understanding of healthcare systems.

Key responsabilities:

Deliver effective training to customers
Develop additional training classes as needed

Omnicell Scaleup https://www.omnicell.com/

1001 - 5000 Employees

See more Omnicell offers

Job description

Job Description

Technical Trainer

Omnicell is seeking to fill a remote Technical Trainer role. The Technical Trainer will provide expert product-specific training to customers in support of Omnicell pharmacy and point of use solutions.

Major Responsibilities

Deliver high-quality and effective training that adheres to training industry and Omnicell training standards. Provide special or customized training when required.
Develop and deliver additional training classes to meet the needs of the business.
Deliver classroom-based and virtual trainings from the office in Cranberry Township, PA.
Partner with the Instructional Design team to design, develop, and deliver training that meets customer and employee needs. Participate in quality assurance audits to ensure that documentation and training tools are accurate and understandable from a user standpoint.
Manage classroom and/or virtual training project plans to ensure readiness of classes for new product release updates for customers and employees.
Maintain high levels of customer satisfaction to ensure effectiveness of training. Solicit training satisfaction feedback and implement program changes, as needed. Provide customer feedback and requests for product enhancement received during training to technical product management.
Define and analyze customer or internal Omnicell challenges and recommend solutions to management.
Demonstrate active departmental engagement and leadership in collaborating with management and other team members to develop and implement final solutions.
Identify and build relationships with appropriate subject matter experts to acquire product knowledge and/or troubleshoot issues.
Identify customer or internal Omnicell challenges and propose possible solutions.
Demonstrate good judgment about when to ask for help from senior team members or management about customer issues.

Required Knowledge/Skills:

Demonstrate excellent training facilitation skills.
Expert presentation and facilitation skills.
Ability to develop new courses.
Detail-oriented, independent and able to adjust to changing priorities.
Understanding of technical concepts and setup in support of healthcare systems.

Basic Qualifications:

Two years of experience working as a hospital pharmacy technician
Two years of experience in one or more of the following areas: ability to troubleshoot hardware and software systems, hardware break-fix support and/or repair, hardware and software product implementations, or training on hardware/software systems.

Preferred Qualifications:

Certification as a pharmacy technician
Healthcare software product implementation and/or support, healthcare IT management, or healthcare IT consulting.
Creating and delivering training outside of product/technical content, such as soft skills training.
Using Microsoft Office products.
Project management experience.
Experience using LMS tools

Work Conditions:

The position is remote but may require 25% or more overnight travel for meetings/trainings
May require long periods of sitting or standing or staring at a computer screen.

Intake notes: Needs pharmacy workflow knowledge working in pharmacy. Omnicell, Pyxis Accudose