Dispatcher - Part Time

Description

• Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev Transportation that utilize company services.
• Organize and route trips based on schedule and location to ensure optimal performance including managing run pullouts, reassigning trips, and adding new trips to runs throughout the course of the day
• Monitoring and address dispatch alerts
• Calling clients to verify trip information related to reported member no shows
• Answering phone calls from providers to assist with address issues
• Record and report all incidents and accidents to the applicable manager
• Document and report provider no-shows or on-time-performance issues
• Ensure schedule compliance
• Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
• Monitor and enforce system for compliance with State and Federal regulations, Company policy.
• Ensure a safe environment for the operation of service.
• Generate accurate operational records for the purpose of reporting and analysis.
• Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management.
• Perform day-to-day dispatch services from the Control Center and various field locations
• Provide feedback on drivers’ performance
• Perform additional duties and responsibilities as needed and/or assigned

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• This is a fully remote position 
• Possess valid authorization to work in the United States required
• High school Diploma or General Education Degree (GED) required
• Working Knowledge of Ecolane software preferred
• Knowledge of GPS and GIS systems
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence. 
• Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
• Bilingual communication skills are a plus.
• This is a remote position. Must have internet and a quiet place to work.
• Must provide own working equipment (i.e. laptop, computer, etc.)
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.  
• Basic computer skills are required.
• Must be able to read a map and possess knowledge of the service area.
• Must be able to work flexible hours.
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

• Must undergo a pre-employment drug test
• Must sign a background check release
• Must complete and sign the employment application in its entirety.
• An unjustified refusal to supply requested information or a falsification of information will result in the elimination of the applicant for consideration for employment.
• Must provide a complete and verifiable employment history and must include the past 10 years of employment, when applicable