DevOps Engineer III

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

DevOps Engineers are critical to building the next generation of Teladoc Health products and performance. If you have an obsessive focus on automation and metrics, building repeatable solutions and enjoy contributing to best of breed technologies, we should talk.

In this challenging role, you will be expected to develop solutions to meet the ever-increasing demand for operational improvements and efficiencies in a fast-paced environment. You will be given responsibility for the end-to-end deployment pipeline of a key technology platform and will be working with software developers, QA and system engineers to deliver secure services with maximum uptime. You will be responsible for deploying industry-standard automation and monitoring tools to highly visible products and implementing fully-automated continuous delivery solutions. DevOps Engineers also need to collect meticulous data throughout the software development lifecycle and provide optimizations that allow for step-function improvement of engineering team productivity.  

Essential Duties and Responsibilities

• Assist in the design and implementation of agile SaaS infrastructure, automated environment provisioning and automated deployment and monitoring of multiple environments.
• Pair with development and QA teams to enable a continuous integration environment that sustains high productivity levels and emphasizes defect prevention techniques.
• Automate and optimize processes, using tools like Jenkins, Puppet, Docker and Kubernetes.
• Work with cross-functional business teams to understand requirements and other performance SLAs
• Thoroughly document operational practices and procedures.
• Troubleshoot and resolve issues in development, test and production instances.
• Participate in other projects and duties as assigned.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor’s degree in Information Systems, Computer Science, Software Engineering or related field. In lieu of a Bachelor’s degree, equivalent combination of education and experience is accepted
• 5+ years experience as a DevOps engineering professional
• Familiarity with the AWS ecosystem using products such as EC2, RDS, S3, ELB, CloudFormation, CloudWatch, Elastic Beanstalk etc. and familiarity interacting with the AWS APIs
• Familiarity with continuous integration, testing and deployment. Experience with tools like Jenkins, Bamboo CI, Docker, etc.
• Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git, SVN and Jira.
• Experience with monitoring, metrics, and visualization with tools like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, or Datadog.
• Experience with RDBMS (e.g. PostgreSQL and MySQL).
• Hands on coding and familiarity required with skills in RESTful web services, JSON and XML.
• Able and willing to work in a team environment and adopt a culture of ownership and initiative, and promote such within the team.
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.