Claims Casualty Claims Representative II

THIS POSITION WILL INITIALLY BE BASED IN THE HOME OFFICE IN MACON GA WITH THE POSSIBILITY TO TRANSITION TO WORK HYBRID AFTER TRAINING (3 MONTHS TO 6 MONTHS) AND CONTINGENT UPON JOB PERFORMANCE.

DESCRIPTION OF ESSENTIAL DUTIES:

• Investigate, evaluate, and adjust automobile claims including minor bodily injury, non-injury, total loss, and medical payments claims
• Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices.
• Establish and authorize reserve and claim payments and monitor reserves through the life of the file.
• Pursue subrogation against adverse parties.
• Prepare responses to Arbitration filings by adverse parties.
• The employee will be expected to handle numerous claims and to maintain a healthy diary system.
• Settlement negotiations with claimants, policy holders, and other parties are crucial to the position.
• Ability to multitask and address unexpected situations while showing the flexibility to do so.
• Maintain high standards of professional conduct while delivering superior customer service.
• The employee may assist other key Claims units in times of
• Continue job development through training.
• Maintain a high degree of confidentiality.

OTHER RESPONSIBILITIES/REQUIREMENTS

Other duties as assigned by Manager or Supervisor

QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:

• Requires:
  • 4 year college degree; or
  • 4+ years combination of college and work experience in property casualty insurance.
  • Farm Bureau experience preferred.
• AIC, CPCU or other insurance certification desired.
• The employee is expected to begin the introduction to INS Series within 1 year of hiring date.
• Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required. Excellent telephone, public relations and oral/written communication skills are
• Must be able to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, or schedule
• Must possess basic skills and be proficient or have demonstrated aptitude with computers including experience with Excel, Word, and web-based

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is required to operate in a normal office environment with occasional travel necessary to visit office locations, conduct investigations, attend conferences/training classes and
• The employee is required to sit, use hands to finger, handle controls and talk and hear.
• The employee frequently is required to reach with hands and
• The employee is occasionally required to stoop, lift, and move up to 30
• Specific vision requirements by this job include close vision.
• Must maintain a valid Georgia driver’s license

EOE M/F/D/V AA

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