Subject Matter Expert II

Overview:

Encantado is seeking a Subject Matter Expert II to support a major national laboratory.  The team provides tailored IT services and support to laboratory mission organizations and customers. The team also delivers system administration and IT support for classified desktop systems and all Linux/UNIX operation systems. Partners with other corporate IT providers in the delivery of its services and is engaged in technology development efforts for Classified Network, UNIX/LINUX, and thin/virtual computing.

• Manage a variety of IT related projects
• Responsible for developing and managing MCS customer relationships
• Manage the internal Discovery process to include customer interaction, technical evaluation and recommendations for the customer’s environment
• Evaluate and implement process changes to improve IT services for our customers
• Create, monitor and execute customer Service Level Agreements (SLAs)
•  

• BS/BA and 5 years experience managing IT Projects in a large environment
• Must be a U.S. Citizen.
• Active DOE Q Clearance required

Required Skills

• Successfully managed large IT Projects from creation through implementation
• Excellent verbal and written communication skills
• Must have experience managing customer relationships
• Must have experience managing the day to day operations of IT support team
• Thorough understanding of IT business processes
• Experience evaluating and making recommendations to improve a departments IT Technologies and then execute the implementation of the recommendations
• Experience supporting a large IT organization
• Candidate can work remotely but must reside in the Albuquerque area as onsite work is required on a weekly basis

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

 It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.