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Security Operations Center Manager

Remote:

Full Remote

Contract:

Full time

Salary:

95 - 95K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

At least 4 years in a SOC., 2 years managing a team., One or more relevant certifications., Bachelor’s degree in Cybersecurity or IT..

Key responsabilities:

Supervise SOC analysts and leadership team.
Oversee investigation and response to security incidents.
Track and report on KPIs and SLAs.
Ensure 24/7 coverage for support.

Ascend Technologies Scaleup https://teamascend.com/

201 - 500 Employees

See more Ascend Technologies offers

Job description

PURPOSE:
The SOC Manager role is responsible for overseeing operations of the Security Operations Center (SOC) and leading a team of SOC analysts to deliver competitive cybersecurity monitoring, detection, and response services to customers with diverse industries and technologies. This role is responsible for demonstrating the effectiveness of the team through key performance indicators (KPIs), team development and retention, and client satisfaction. The SOC Manager leads initiatives to develop and implement processes and technology strategies that enhance protection, detection, automation, and response capabilities.

RESPONSIBILITIES:

Supervise and develop a team of SOC analysts, threat hunters, detection engineers, incident responders, etc.
Provide ongoing coaching, mentorship, and performance feedback to foster a high-performing team
Oversees the investigation and response to security incidents, coordinating across departments as necessary, and ensuring timely and accurate communication with affected clients
Present incident findings, root cause analyses, and remediation recommendations
Track and report on key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness of SOC activities and identify areas for improvement
Leads initiatives to improve service health through service onboarding/offboarding, quality assurance initiatives, and tool/process migrations, integrations, and automation
Maintains, develops and documents SOC runbooks for consistent, high-quality SOC operations, ensuring regular updates to reflect industry best practices and latest threats
Ensure 24/7 coverage for ticket management, and phone call support, including scheduling shifts and managing resources to guarantee prompt response to security incidents, client inquiries, and escalation needs

Other duties as assigned

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

At least 4 years’ experience working in a SOC

At least 2 years’ experience managing a team
Required to possess or obtain MS-200 or MS-100 within first year of employment
One or more of the following certifications or equivalent: GCIH, GCFE, GSOC, CSA, MS SC-200, MS SC-100, CEH, OSCP, GPEN
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Project management
Analytically minded
Strong and proven leadership skills and experience.
Ability to shift gears and tackle high priority issues.

PREFERRED SKILLS, EDUCATION OR EXPERIENCE

Experience with Microsoft suite MDE, MDO, and Sentinel
Bachelor’s degree in Cybersecurity or IT related field

Starting compensation: $95k

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

Committed to Client Success: Our actions and our words always align with the best interest of the client.
One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
Integrity: We are unquestionably committed to doing the right thing even when it is hard.
Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).