Order Management Officer

Job Title

Job Description

Job title:
Order Management Officer

Your role:

• Order Tracking and Compliance: Track and monitor order status from the moment a CDD is provided [Z2] up until the delivery and revenue recognition step; and communicate progress to customers and relevant stakeholders. Ensure Order book health and matching of the price on the Customer PO, Quote and SAP Sales Order.
• Communication: Communicate order progress pro-actively and potential delays to relevant stakeholders, such as CPMs and regional ISC team.
• Date Management: Ensure dates are properly aligned between internal system to set the correct expectation between CPM and factory and mitigate any potential risk it may impact OTIF.
• Supply Chain Management: Monitor and take respective action when backorders are presented and work with the Factory to ensure Customer Requirements are met
• Shipping Track and Trace: FUP with PCT Origen to ensure that orders are packed and shipped in a timely manner. Ensuring that specials and/or combined shipment, missing or dead-on arrival are properly handled
• Delivery Scheduling: Schedule and coordinate delivery logistics with local market carriers to ensure on time and accurate delivery to final customers [Indirect orders].
• Inventory Management: Perform Goods Receipt in company’s internal system according to confirmation received by warehouse and perform Stock transfer activities and support Local ISC team on material movement related tasks.
• Documentation and Record Keeping Maintain accurate and organized records of all order-related information, including shipping documents, invoices and/or Customer related documentation. Ensure compliance with relevant local regulations and company internal policies, such as SAL Controls.
• Customer Billing and Revenue Recognition: Responsible to release customer billing as requested by the market finance policy and create customer facing documents which meet local fiscal and legal requirements on time and first-time right and perform Order updates whenever Customer acceptance form is received to ensure order is properly revenue recognized

You're the right fit if:

• Education: Bachelor’s degree
• Experience: 3-5 years working experience
• Ability to communicate in both Chinese and English verbally and in writing.
• Familiar with Microsoft Office (Words, Excel, PPT, etc.)
• Good communication & interpersonal skills 
• With passion of serving customers, team working and highly responsible and loyal to the company.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.