Requirements
Description and Requirements
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Customer Service and Operations organization includes a diverse team of Quality Assurance Analysts with the freedom to create innovative solutions to address core business challenges with MetLife. This role will conduct quality reviews of Long Term Disability claims (LTD), collecting and analyzing quality opportunities as well as root cause to ensure quality standards are achieved.
Job Location: Must be commutable distance to MetLife Office - Tampa FL, Bloomfield CT, Aurora IL, Cary NC, Oriskany NY (Central NY), Bridgewater, NJ, Clarks Summit, PA, Omaha, NE Warwick, RI
In office once a month for office meetings
Key Responsibilities:
- Conduct quality reviews of LTD claims of various complexity
- Identify trends, root causes and quality gaps from the analysis of data, providing timely and meaningful feedback to associates and management regarding performance and quality standards
- Partners with team and claims organization to develop criteria and standards in which to measure quality behaviors
- Assists in the research, analysis, and recommendation of key quality improvements
Essential Business Experience and Technical Skills:
- 2 plus years of LTD claims management experience
- Critical thinking, attention to detail, written and verbal communication, analysis and problem solving skills
- Microsoft Excel and PowerPoint
Preferred:
The salary range for applicants for this position is $60,000 - $65,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$60,000 - $65,000
