Offer summary

Qualifications:

Bachelor’s degree with strong credentials, 2-3 years of work experience in operations, Minimum GPA of 3.5, Fluency in written and spoken English.

Key responsabilities:

Manage transcription orders and production queues

Resolve issues affecting service delivery

Oversee a contractor team and KPIs

Collaborate with quality assurance teams

Ensure high-quality transcription services at scale

Job description

About this role:

As a Transcription Operations Associate in the Americas region, you will enable the delivery of a high-quality transcription service at scale. This involves proactively managing the production queue to ensure industry-leading turnaround times, resolving workflow issues promptly, and addressing queries from our Client Service Teams. You will also oversee a community of top-tier contractors, ensuring they not only meet but exceed KPIs for exceptional service delivery, contractor productivity and engagement.

What you’ll do:

Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time and quality at scale.
Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.
Contractor Management: Building and overseeing a skilled contractor team in your region. You will be responsible for your unit KPIs, ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics.

Who you are:

Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.
Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.
Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.

Requirements:

Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership
2-3 years of work experience, preferably in related fields such as operations.
Track record of strong academic performance (minimum GPA of 3.5)
Fluency in written and spoken English is essential

Compensation and Benefits

Compensation: £45,000
4% matched pension contribution on qualified earnings
Comprehensive private health insurance coverage and dental insurance
25 vacation days, 8 bank holidays, and business closure over the Christmas break
Offices in central London; subsidized lunch plus free breakfast, snacks and fruit throughout the day.
The option to work from home on Fridays

AlphaSights is an equal opportunities employer. Please note that unfortunately, we are unable to sponsor visas for this position.

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