Commercial Customer Success Manager - EMEA

Description

Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multicloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.

Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.

As a Commercial Customer Success Manager, you will help retain and grow Silverfort’s customer relationships in our commercial accounts. You will collaborate with the cross functional teams to understand and implement Silverfort to achieve customer use cases and ensure they receive business value from the Silverfort platform.  

Responsibilities

• Build ongoing relationships with new customers as the main point of contact in the company
• Installation of software images in VMWare, Azure, AWS
• Configuration of software images per networking and Active Directory requirements
• Lead the full lifecycle of around 60 customers – ensuring successful deployments, training, and retention/expansion
• Represent our customer’s needs internally (product feedback, feature requests, etc.)
• Advocate for your customers by navigating complex issues alongside the Engineering, Product, and Sales teams

How you will achieve it

• Understand the customer’s organization, business priorities, and desired outcomes and leverage Silverfort to achieve these use cases while driving maximum value from their investment
• Using your understanding of identity-related platforms, tools, and risks to prioritize and drive the adoption of Silverfort to address the organization’s needs
• Become an expert on Silverfort to guide customers on adoption and sufficiency with Silverfort

Requirements

• 3+ years of relevant experience in Post Sales / Customer Success / Professional Services/ Technical Account Management
• Knowledge and experience in Infrastructure/Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
• Motivated team player and relationship builder, incredible interpersonal skills, able to navigate challenging conversations if necessary
• Exceptional multitasking and organization skills. Very comfortable prioritizing and managing between multiple projects/customer situations simultaneously
• Knowledge in Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
• Willingness to travel up to 20% of the time