Product Technician

Looking for great company to work for? Look no further, MERIT is a global clinical trial endpoint expert specializing in multiple therapeutic areas. We’re committed to making a difference and are seeking talented people to join our team. Collaboration and customer focus are at the core of everything we do. We value diversity and are interested in people with drive, dedication, and creative problem-solving skills. We offer flexible schedules and remote opportunities

Primary functions include supporting configuration of the EXCELSIOR™ platform for the support of preclinical and clinical trials; administrative level access and support of the EXCELSIOR application; provide support functions for clinical sites, internal staff, reading centers and clients using EXCELSIOR according to MERIT and/or study specific procedures and Good Clinical Practices (GCP).

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)

• Understand MERIT proprietary products, with an emphasis on EXCELSIOR, and conduct of clinical trials in sufficient detail to be able to adequately discuss and manage tasks with project managers, development, and validation team members
• Comply fully with MERIT policies and Standard Operating Procedures (SOPs)
• Stay up to date with EXCELSIOR functionality and features 
  • Collaborate with Product Operations and Management team to review and understand new software requirements
  • Assist in collecting feedback on new functionality
• EXCELSIOR Administrative functions
  • Project configuration for Pre-Clinical and Clinical studies
  • Grading template configuration
  • Certification form template configuration
  • Provide study close-out support for final transfer of data
  • Troubleshoot and report bugs/defects to development team
  • Perform general support functions to internal and external users via ticketing system, as applicable
  • Assist in management of Global Settings of EXCELSIOR
• Imaging Check-in Support
  • Image/data check-in and quality control functionality support
  • Query resolution support
  • Provide support for critical deadlines and deliverables
  • Assist in troubleshooting image processing issues
• Training
  • Assist in document development and review for imaging and reading center functions

Other:

• Comply fully with company policies and SOPs
• Other responsibilities may be assigned as required

The following are the essential functions of the position but are not all-inclusive.

• Practices and responds with commitment and sensitivity toward satisfying the needs of internal and external customers. Promotes quality and continuous improvement philosophy.
• Demonstrates a commitment to maintain safe, clean and orderly work area. Promotes and follows safety regulations and actively contributes

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Minimum of a high school diploma, work experience in a health related, biological science, computer science, data entry, customer service or business management field.

A minimum of two (2) years of work experience in health related, biological science, computer science, data entry, customer service or business management field.

Other Skills and Abilities:

Strong interpersonal and organizational skills, excellent attention to detail, ability to follow direction, assess company needs and work independently. Computer skills to include proficiency in Microsoft Office software, ability to troubleshoot new applications and ability to learn company specific software. Project a professional attitude and image appropriate for the work environment.

Ability to participate and contribute in a team environment. Oral and written communication is clear, concise, and effective. 

Licenses or Certifications Required: 

None.

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to use hands; to touch, finger and grasp, handle or feel, with repetitive motions, and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms, stoop, crouch, kneel and climb. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Benefits Offered: 

401(k)

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

MERIT CRO, Inc. is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. 

It is the employment policy and practice of Merit to recruit and hire qualified employees without discrimination based on race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, age, mental and physical disability, pregnancy, medical condition, genetic information, political affiliation, union membership, status as a parent, marital status, military or veteran status, or other classes protected by applicable law, and to not discriminate concerning compensation and opportunities for advancement, including upgrading, promotion, and transfers. We will provide reasonable accommodation to qualified individuals throughout the application, interviewing, and employment process. If you require reasonable accommodation, please contact us.