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Remote SW Engineer

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Italy

Offer summary

Qualifications:

Minimum 2 years of experience, Troubleshooting and problem-solving skills, SW programming knowledge (C/C++), Knowledge of real-time OS, Ability to read electrical and mechanical drawings.

Key responsabilities:

  • Cover SLA for remote service support
  • Conduct remote troubleshooting and RCA
  • Provide feedback and follow-up with customers
  • Monitor system performance and reliability
  • Deliver remote support for specific customers
Dematic Corp. logo
Dematic Corp. XLarge https://www.dematic.com/
10001 Employees
About Dematic Corp.
Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centers, manufacturing facilities and service centers located in more than 25 countries, the Dematic global network of 10,000 employees has helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the global leaders in industrial trucks and supply chain solutions, and a leading provider of warehouse automation. www.dematic.com Privacy policy: http://www.dematic.com/en/legal/privacy-policy/
See more Dematic Corp. offers

Job description

Dematic is looking for a talented Hot-Line Engineer, to be hired with a permanent contract, for its premises in Cernusco Sul Naviglio. He/She will Cover SLA in terms of Remote Service Support for all Dematic Italy circular sorter installed base mainly on Europe Level and partially on Global level and will Maximizing Customer Satisfaction by Remote Troubleshooting and RCA, reporting on most effective and efficient way.

What we offer:

    • Career Development
    • Competitive Compensation And Benefits
    • Pay Transparency
    • Global Opportunities

     

    Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

    ha il menu contestuale

    Tasks and Qualifications:

    The Remote Service Engineer is going to work on: ​

    • Remote Troubleshooting related to Dematic Italy Sorter Installed Base
    • Root Cause Analysis
    • Feedback to customers through failure report and Follow up of failures
    • Remote monitoring and analysis of system performance and reliability
    • Finding and development of improvements
    • Monitoring and Mapping the sites
    • Predictive Maintenance
    • According to the indication of CoE team leaders to prepare software changes
    • Remote support CoE engineers when requested
    • Prepare and monitor sorter statistics on live system
    • Provide remote support to specific critical customers during ramp-up phase
    • Provide 24h remote support for CS
    • Provide customer recommendations in terms of Maintenance
    • Check customer satisfaction

    Who are we looking for?
    A  candidate with the following features:

    • Minimum of 2 years of experience in similar role
    • Experience on troubleshooting and problem-solving methodology
    • Availability to work on shifts
    • Knowledge on SW programming (C/C++ software experience)
    • Knowledge on real time OS
    • Ability to read electrical and mechanical drawings
    • Health and Safety awareness
    • Knowledge of Microsoft Office package
    • PLC Programmer  & Siemens TIA Portal
    • Electrical/Mechanical/Control knowledge in Industrial environment

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    System MonitoringRoot Cause AnalysisElectrical DiagramsControl TheoriesC++ (Programming Language)Mechanical DrawingsCustomer Success ManagementHealth And Safety Plan (HASP)Electrical EngineeringReal-Time Operating Systems

    Other Skills

    • Remote Troubleshooting
    • Customer Service
    • Microsoft Office
    • Problem Solving
    • Mechanical Aptitude
    Are you interested?

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