Offer summary
Qualifications:
Completed IT training with practical experience, Bachelor's degree in computer science preferred, Knowledge of network protocols and components, Good understanding of Windows OS and applications, Experience in warehousing/ logistical processes advantageous.Key responsabilities:
- Clarify and document technical customer inquiries in 2nd level software support.
- Ensure high customer satisfaction through quality advice.
- Recognize and initiate software-specific business potentials.
- Manage and monitor the ticket system for software lifecycle.
- Maintaining system functionality through component testing.
