Offer summary
Qualifications:
1-3 years experience in helplines, Training in Crisis Intervention or Suicide Prevention, Experience with high-risk clinical situations, Ability to communicate effectively in native language, Professional indemnity insurance (optional).
Key responsabilities:
- Responding to crisis hotline for support
- Providing evidence-based counselling services
- Assessing caller needs and triaging appropriately
- Maintaining detailed call reports and compliance with duties under Data Protection Acts
- Conduct managing crisis plans and sharing information during shift handover