GPS Technical Support Engineer

We are seeking an experienced Operation Support Specialist L3 to join our team and provide top-tier technical support for our GPS Tracker and Tracking solutions. The ideal candidate will have a strong technical background and excellent problem-solving skills to identify, troubleshoot, and resolve complex GPS-related issues that affect our customers.If you are a technical expert with a passion for solving complex GPS tracking issues and providing exceptional customer support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

Troubleshooting and Resolution:

• Diagnose and resolve advanced technical issues related to GPS trackers and tracking software.
• Identify the root cause of large-scale GPS problems and implement effective solutions.
• Collaborate with L2 support to escalate and resolve unresolved issues.

Technical Support:

• Provide technical guidance and support to L1 and L2 support teams.
• Develop and maintain troubleshooting guides and documentation for common GPS tracking issues.
• Assist in the development of training materials for support teams.

Monitoring and Analysis:

• Monitor system performance and proactively identify potential GPS tracking issues.
• Analyze patterns and trends in support requests to identify systemic problems.
• Generate reports on support activities and system performance.

Collaboration and Improvement:

• Work closely with the engineering and product teams to provide feedback on product performance and customer issues.
• Suggest improvements to hardware and software based on customer feedback and issue analysis.
• Participate in the development and testing of new features and updates for GPS tracking solutions.

Qualifications:

Preferred (but not required): Bachelors degree in Information Technology, Computer Science, or a related field.

Required:

Experience: Minimum of 3-5 years in technical support, with a focus on GPS technology.

Technical Skills:

• Proven experience in diagnosing and resolving complex technical issues.
• Strong knowledge of GPS technology and tracking systems.
• Proficient in using support ticketing systems and monitoring tools.
• Technical Support Representative: 3 years (Required)
• GPS Hardware skills: 1 year (Required)

Skills:

• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong verbal and written communication skills.

Key Competencies:

• Customer Focus
• Technical Expertise
• Problem Solving
• Communication
• Teamwork
• Adaptability

PERKS

• Remote Work Setup
• HMO + 2 Free Dependents on Day 1
• 20 Paid Time Offs
• Unused Leave Conversion