Manager, Product Inbound Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• As a Manager of Product Management, you will lead and direct 3-4 product managers.

• You'll be responsible for communication between the US product team and the IDC engineering team as a critical connection bridge during the product planning and execution phases with the clarify, alignment, and execution. Together we deliverthe product loved by our customers.
• This role is also responsible for developing people through mentoring and feedback.
• With a fast-paced and highly dynamic environment, this role needs to be a role model that embraces the changes with uncertainty and leads to execute with business outcomes.

To be successful in this role you have:

• Minimum of 3 years of product management on enterprise Cloud SaaS products
• Clear communication (both oral and written) on defining feature priorities with requirements and managing feature backlog.

• Minimum of 1 year of people's management experience in a fast-paced organization.

• Impeccable communication skills and the ability to bridge the communication between the US team and the IDC team to ensure product communication clarify during release planning and execution phases

• Demonstrated the ability to build trust and instill confidence in team members and stakeholders

• Prepare, maintain and evangelize the product roadmap that aligns with company vision and broader product strategy

• Experience in managing product life cycle from concept to delivery and support
• Ability to manage multiple projects and to prioritize activities for optimal results.

Preferred Qualifications:

• Omnichannel Service Management or similar CRM software development/implementation experience.

• Experience with chat collaboration technologies, either in the consumer or enterprise space

• Ability to manage product and feature trade-offs with sales, marketing, engineering, and management teams

• Experience influencing and creating a collaborative culture with Engineers, UX designers, and Marketing stakeholders to solve core customer needs

• Strong communication and presentation skills in executive and public speaking environments

• Good analytical skills and exceptional attention to detail.
  

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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