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Systems Engineer UCCE and UCM

Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Mid-level (2-5 years)
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

Experience with Cisco Collaboration solutions, Understanding of Cisco UCCE and CUCM, Knowledge of ITIL framework, Hands-on experience with voice applications, Familiarity with third-party contact center products.

Key responsabilities:

  • Deliver Cisco Collaboration technical services to clients
  • Design and maintain Cisco UCCE infrastructure
  • Plan infrastructure upgrades according to management goals
  • Troubleshoot complex hardware/software issues
  • Stay updated on competitive solutions and technologies
IBA InfoTech Inc. logo
IBA InfoTech Inc. Information Technology & Services Scaleup https://www.ibainfotech.com/
51 - 200 Employees
About IBA InfoTech Inc.
"IBA InfoTech Inc. is a trusted global leader in digital and IT consulting services, with a steadfast commitment to innovation, and a vision to transform business landscapes. With a footprint spanning multiple countries, we strive to be the partner of choice for businesses seeking to navigate the intricate paths of digital transformation. Our track record is a testament to our expertise. Over the years, we have successfully managed the complexities of diverse global enterprises, expertly guiding our clients through their unique digital challenges and opportunities. Our solutions leverage the power of advanced technologies like AI, Data Migration, Cloud Services, and Federal Contracting, thereby driving performance, efficiency, and customer delight to unparalleled heights. We have a deep-seated belief in the agility of digital methodologies. Through this, we deliver dynamic IT consulting solutions at scale, propelling businesses into a realm of digital excellence and innovation. At IBA InfoTech, the future isn't just a concept – it's a promise. Our constant learning agenda facilitates the continuous building and transfer of digital skills, expertise, and ideas, ensuring that our clients remain at the forefront of technological advancements. This commitment to learning is powered by our rich ecosystem of innovation, which draws from diverse perspectives and expertise within our organization. Aside from our proficiency in IT consulting, we also pride ourselves on our talent acquisition services. We have honed a knack for identifying and connecting exceptional talent with leading companies in various industries. Our web development, digital marketing, and career counseling services further underscore our commitment to driving success for both businesses and individuals. At IBA InfoTech, our journey towards the future is always onward, inspired by our purpose: To empower businesses and individuals to redefine the possible.
See more IBA InfoTech Inc. offers

Job description

Company Description

We at IBA InfoTech find the Hidden Talent across the globe. We connect caliber candidates with leading companies in contract, contract-to-hire and direct-hire positions in various industries - Oil & Gas, Energy, Telecommunications, Transportation, Business & Finance, Retail, Hospitality and Insurance.

Job Description

Role: Systems Engineer UCCE and UCM
Location: Remote Work
Emp Type: Contract (C2C/W2)
Interview: Phone/Skype

§ Responsible for delivering Cisco Collaboration technical services in area of Solutions, which includes Advocacy, Planning, Design, Implementation, Release Management, Security patch management, Capacity Management, High Availability and Optimization services, to large Enterprise and Service Provider customers/ partners via cloud services.
§ Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.
§ Plan platform infrastructure and software upgrades in accordance with Lifecycle Management goals.
§ Leverages consultative approaches in building relationships with SMEs, both internal and external, to develop solutions.
§ Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems; may be required to work off hours to support issue resolution and system upgrades
§ Keep up-to-date on relevant competitive solutions, products and services.
Identify design requirements and recommendations for capacity, technical prevalence and future direction

§ Designing, Managing Cisco Unified Contact Center Enterprise technologies ( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
§ Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon
§ Must have hands on experience in VXML gateways, VVBs, SIP proxy.
§ Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM),Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
§ Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
§ Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
§ Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

System AdministrationITIL Security ManagementHigh Availability DesignCisco Unified Communications ManagerProcess ImprovementProduct KnowledgePatch ManagementOptimization SoftwareCapacity PlanningCisco Unified Contact Center Enterprise

Other Skills

  • Consultative Approaches
  • Troubleshooting (Problem Solving)
Are you interested?

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