Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients.
Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the alternative health experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. Our brands include Alternaleaf, UMeds, Leafio and Saged.
Awarded Linkedin Top Startup 2024, & recognised by the Deloitte Fast Tech 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.
The Escalation Operations Manager ensures that patient concerns are handled efficiently and effectively by leading three key functions of the department: the back-of-house operations, subject matter experts and complaints case management specialists. The role is critical in enhancing our operational workflows, improving patient satisfaction, and driving continuous improvement initiatives.
Key Responsibilities
Escalation Management
Process design
Reporting and insights
People Leadership
Continuous Improvement, Safety and Compliance
Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)
You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase.
We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers. Other benefits include:
- Please note applicants will need to undergo and maintain National Police Check if successful.
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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
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