Offer summary
Qualifications:
Bachelor’s degree in relevant field preferred, 5+ years in operations management role, Experience with Zendesk or similar tools, Strong understanding of compliance requirements, Process design and remodeling experience.
Key responsabilities:
- Oversee escalation process framework and operations
- Identify trends and advocate for solutions
- Build and lead a high-performing team
- Analyze feedback to identify areas for improvement
- Ensure compliance with company policies and safety regulations