Offer summary
Qualifications:
AS degree in IT or related field, Secret clearance at T3 level, Certifications: HDI-CSR, MCP or Networkplus, 4 years' experience in desk side support, Knowledge of Microsoft Management Console tools.
Key responsabilities:
- Provide tier 2 support and troubleshooting
- Resolve Tech Support tickets and provide desk-side support
- Install and support various hardware and software systems
- Document incidents and manage ticketing system
- Engage with vendors for troubleshooting and projects