Principal Program/Project Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Come join the DT PMO team and work with a talented group of Program Managers and Portfolio Leaders leading ServiceNow transformation programs. This team is responsible for driving, through best-in-class program management, enterprise initiatives that enables ServiceNow’s Digital Technology group to be at the forefront of cutting-edge technology.

Role

You will play a principal program manager role to lead highly visible and impacting initiatives across multiple business functions utilizing ServiceNow methodologies and tooling.

What you get to do in this role:

• Responsible for taking large enterprise programs from original concept through final implementation.
• Coordinate with a team of senior technical and non-technical professionals dedicated to these programs and drive enablement activities towards successful adoption.
• Responsible for supporting communication and change management activities to increase adoption and obtain feedback loop after product releases.
• Plan and facilitate Product planning, create release schedules and capacity plans.
• Develop detailed program execution roadmaps and manage all execution aspects, including program interdependencies, progress, testing, deployment, and enablement.
• Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level.
• Engage and collaborate with all business and DT functions affected by the program, internal and external partners, and vendors.
• Coach teams to adopt a product mindset and practice that focuses on developing a product to solve a customer's problem and work towards the organization’s objectives and key results (OKRs)
• Manage multiple scrum teams applying Agile principles, practices, and theory.
• Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking.

In order to be successful in this role, we need someone who has:

• SHOULD HAVE: 12+ years of project / program management experience.
• SHOULD HAVE: at least 5 years dedicated to managing enterprise level software application development programs
• Demonstrated program management experience in implementing business support systems at enterprise level.
• Should guide extended groups of senior professionals in a matrix organization.
• Experienced in managing multiple scrums teams applying scrum principles and best practices.
• Extensive experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.
• Should guide Steering Committee meetings, with executive management, with solid experience in decision making.
• Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills.
• Demonstrate consistent ability to guide cross-functional teams and deliver technical solutions while mitigating or removing obstacles.
• Agile Scrum Master Certified.
• Knowledge and experience working in ServiceNow platform and technologies is a big plus.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $155,600-$272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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