eBike Technical Product Specialist

Bosch eBike Systems, the current market leader for pedal-assist electric bike (eBike) drivetrain components in Europe, is growing quickly in North America as more bicycle dealers sell eBikes "epowered by Bosch."

Your role will act as a local technical manager for all technical support within a defined territory (Midwest), including support of their promotional activities (e.g. launch events). Organizing and conduction of dealer clinics.

This position provides technical support for dealers and support their promotional activities (e.g. road shows, dealer days).

Support, develop, expand and improve the customer service concept (e.g. hotline support, training concept) for the Bosch eBike System Reporting information about the North American eBike market trends, customer requirements, dealers and end consumers) and regulatory environment.

Responsibilities:

• Providing technical support for bicycles dealers and support their promotional activities (e.g. road shows, dealer days) within a defined territory (Southeast Region)

• Responsible as local technical manager for all technical support, including technical trainings with IBD’s within a defined territory (Southeast)

• Organizing and conduction of dealer clinics within a defined territory (Wisconsin, Illinois, Michigan, Iowa, Minnesota, North Dakota, South Dakota, Nebraska)

• Support, develop, expand and improve the customer service concept (e.g. hotline support, training concept) for the Bosch eBike System, taking into account customer service requirements specific to the North American market

• Reporting information concerning North America dealer and competition landscape, product and customer requirements (e.g. IBD, end-users), including global market, customer demand, product, competitor trends, and information about specific North American regulations.

Travel expectation: 70% travel within the region

Basic Qualifications:

• High School Diploma or GED
• Minimum 3 years' experience in the bicycle industry and/or experience as a bicycle mechanic.

Preferred Qualifications:

• MS Office experience including Outlook, PowerPoint and Excel
• Mechanical degree from UBI or BBI is a plus
• Strong group presentation and communication skills (verbal and written)
• Strong problem-solving skills and ability to troubleshoot issues

The U.S. base salary range for this full-time position is $70,000 - $80,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. Your Recruiter can share more details about the specific salary range for this position during the interview process.

In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: https://www.myboschbenefits.com/public/welcome. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

All your information will be kept confidential according to EEO guidelines.

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable.