Director, Business Operations - EMEA North

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As ServiceNow continues its unprecedented growth, the company seeks an experienced sales operations professional with sound go-to-market acumen to be the strategic business partner to the Group Vice President of EMEA North and their cross functional teams.

The Director of Business Operations, North is responsible for the overall planning, efficiency and effectiveness of the North sales organisation and champions close working relationships with key stakeholders to help ensure the organisation is successful.

What you get to do in this role:

• This leader will partner with the GVP of EMEA North and their management team to drive strategy and business results
• Following guidance received from EMEA drives all facets of the multi year planning process including assessment of the specific market opportunity, sales resource allocation, territory and quota assignment, and appropriate alignment between the different functions within the area
• Execute the Global Operating Cadence to drive a rhythm of the business rigour leveraging analysis of trends and performance that resulting in predictability, accountability, accuracy and improved decision making
• Identify and deploy sales plays to stimulate demand with key customers and partners
• Enable the salesforce to adopt winning behaviours by reinforcing training and access to sales content and assets
• Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers spend with customers and partners.
• Participate in cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity

To be successful in this role you have:

• 10+ years relevant work experience; prior experience in operational roles, including project management; demonstrated track record delivering business and organizational outcomes
• Executive presence, strong verbal and written communication
• Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• Proficient with CRM management and other relevant sales automation and reporting tools

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.