Offer summary

Qualifications:

5+ years of product management experience, Experience in developing product cycles and roadmaps, Proven track record in Customer Care solutions, Extensive CONTACT CENTER experience required, CPM Certification preferred.

Key responsabilities:

Guide contact center technology product strategy

Execute go-to-market plans for new features

Manage investments, roadmap, and cost structure

Deliver product experiences from conception to launch

Provide services for healthcare organizations

Job description

About Us:
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs.

We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work!!!

Job description:

Required Skills

5+ years of product management experience
Experience in developing product cycles, schedules, and roadmaps.
Proven track record of delivering product experiences within Customer Care contact routing solutions and applications.
Experience owning and guiding contact center technology product strategy, investments, roadmap, and cost structure from conception to launch.
Execute go-to-market plans for new features and offerings.
Must have extensive/recent CONTACT CENTER experience (i.e. Cisco, Genesys, Calabrio, WXCCE, etc.)

Preferred Skills

CPM Certified
Experience with delivering WxCCE, Calabrio WFO, CCB, Voice, Chat and VA Channels.
Experience with WxCCE service Licensing and professional services scoping and delivery.
Experience managing Contact Center products and services for a healthcare organization.

Required profile