Ops Lead

About SEEK Pass

As a SEEK startup, SEEK Pass is revolutionizing the use of verified data in the labour market. Through our deep integrations with SEEK, we enable job seekers to standout by sharing verified qualifications, licences and credentials early in the recruitment process. For employers, this makes it much easier for them to find people that truly meet their role requirements.

We have a high-powered team with significant autonomy and focus which can also tap into the huge reach, capabilities and assets of SEEK. This puts SEEK Pass in an excellent position to move fast, deliver real value, and scale up quickly. Find out more about SEEK Pass by visiting: https://certsy.com/

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to work in technology for the fourth year in a row. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Reporting to the sub-domain Operations leader, the Assistant Operations Manager forms part of the cross-functional leadership team of a squad within a SEEK Pass sub-domain, defining, building and delivering world-class products to add trust to employment related claims.

Alongside your co-leaders from Engineering and Product, you are collectively responsible for the overall roadmap, design, delivery and optimisation of an important trust related Job to be Done (JTBD).

While you have no direct reports, you will work closely with engineers, UX designers, operational staff & product people.

Key responsibilities

• Work collaboratively with co-leaders to produce the vision, roadmap and OKRs for the squad
• Leverage data and operational insights to identify optimisation opportunities and inform prioritisation and decision making
• Define operational and product requirements, and help facilitate collaboration sessions to design creative purpose-built solutions
• Manage the smooth operationalisation of new product features including planning, forecasting and monitoring operational impact, creating collateral and coordinating with stakeholders
• Build and successfully manage internal customer and stakeholder relationships
• Manage multiple priorities and initiatives, identifying trade-offs and communicating pro-actively.

• Experience as a lead within a team, with a proven ability to effectively influence and collaborate across multiple functions and teams
• Good high-level understanding of, or desire to learn, key technology concepts
• Strong level of comfort with ambiguity, driving progress through an agile test & learn mindset » Strong data-driven mindset, with experience defining key operational metrics and indicators, monitoring performance and identifying trends
• Exceptional judgement and decision-making skills, including an ability to prioritise the critical few things
• Possess a customer-focused mindset, with excellent written & verbal communication skills.

At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
• Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
• SEEK is committed to operating sustainably, certified carbon neutral for its business operations (through Climate Active), purchasing renewable energy for our office and working-from-home emissions and a target for net zero by 2030. 

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.