TCOE (Testing Center of Excellence) Head

Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. We also have a little fun along the way, check out our Holiday Party.

This position reports to the VP, GSO Business Service Delivery. The QA manager is responsible for overseeing all QA activities, including both the strategic and operational aspects.

• Leadership: Lead the Quality Assurance team and provide strategic direction to the development teams, driving quality through automation.
  • Oversee their execution and provide the necessary training, resources, and guidance to perform rigorous testing procedures effectively. (e.g., designing and implementing regression, functional, and integration test scripts).
• Quality Assurance Strategy: Develop and implement QA strategies.
  • Evaluate manual testing processes to identify defects, analyze test results, and evaluate improvements leading to automating those processes.
• Test Planning and Execution: Create and review test plans, ensuring adherence throughout the project.
  • Craft detailed QA plans, establishing testing protocols, and setting performance benchmarks that guarantee the reliability and consistency of outputs.
• Automation Expertise: Responsible for envisioning automation tools including defining capabilities and features, working with the engineering teams in the prioritization, delivery, and deployment of these tools.
  • Leading initiatives aimed at advancing automation, performance testing, and other advanced QA practices.
• Quality Analysis and Process Improvement: Collaborate with teams to execute test plans, including automated and manual tests.
• Test Case Validation: Ensure validation and optimization of test cases for improved software quality.
• Quality Metrics and Reporting: Establish and report on key quality metrics and KPIs.

Continuous Improvement: Drive initiatives to enhance QA processes and efficiency. Conduct regular audits and reviews to identify areas for improvement within current processes, thereby facilitating continual enhancement of quality standards.

• QA professional with 10+ years in the testing industry and management experience
• At least 5 years of experience in managing a QA Managed Service team or an IT Testing Center of Excellence (captive or non-captive) is a must
• Ability to handle multiple tasks and prioritize work in a fast-paced, deadline-driven environment.
• Experience in selecting, designing, and implementing test automation frameworks.
• Strong hands-on experience using Selenium Web Driver with Java, Cucumber and other tools.
• Experience in testing RESTful APIs, using tools such as Postman, SoapUI, etc.
• Experience in testing performance, security, usability and accessibility of software products, using tools such as JMeter, LoadRunner, OWASP ZAP etc.
• Hands-on experience in JIRA, Confluence and Zephyr
• Proven experience with QA testing, automated QA, and QA management.
• Excellent communication and collaboration skills, with the capacity to work effectively in a team-oriented environment.
• Certification in software testing (e.g., ISTQB) is a plus.

• Bachelor’s degree in computer science, Engineering, or a related field.