Director, Process Engineering

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are currently looking for a Director, Process Engineering to join our growing Corporate Transformation Office at Brightspeed. You will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems.  

As a Director, Process Engineering, your duties and responsibilities will include:

• You will accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness
• You will lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value.  
• You will be responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption
• You will conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner
• You will prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges
• You will present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement
• You will lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused and hands-on manner to drive operational excellence

WHAT IT TAKES TO CATCH OUR EYE:

Required Experience: 

• 10+ years of experience of Process Engineering at top tier consulting firm and / or Fortune 500 company 
• 10+ years of relevant Telecom experience   
• 10+ years of relevant experience and career progression

Track Record of Academic Rigor and Professional Certification:

• Bachelor’s degree in operations engineering, or related field from a top tier university 
• Six Sigma/Lean Certification 

Process Improvement: 

• Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques 
• Experience with leveraging AI / Robotic Process Automation to drive business simulations 
• Track-record of value creation through Process Engineering 

Structured Problem Solving and Analytical Skills:

• Ability to navigate ambiguous problem contexts and identify relevant issues / resolutions
• Excellent quantitative skills and data driven decision making capabilities 

Strong Executive Communication and Presence:

• Ability to clearly articulate insights (verbal & written) 

Stakeholder Management: 

• Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value 

Unwavering Focus on Results While Creating Strong Relationships:

• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously 

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice