Staff Inbound Product Manager - AI/SDK

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking an experienced Staff Inbound Product Manager to lead the development of an  SDK for Now Assist, ServiceNow's Generative AI offering. This role is pivotal in driving the evolution and adoption of our Generative AI platform, enabling developers and non-technical users alike to build applications and workflows leveraging Generative AI. You will be at the forefront of applying state-of-the-art language models to Service Management use cases.

What you get to do in this role: 

• Define and execute the product strategy and roadmap for our Now Assist SDK, ensuring it meets the needs of our customers. 
• Work closely with engineering, design, UX research, and customer success teams to deliver compelling product capabilities that enhance developer productivity.
• Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
• Be a full-stack expert on the Generative AI application stack, with exposure to topics ranging from orchestration, AI output evaluation, experimentation, retriever architectures, trust, and governance to conversational platforms.
• Analyze competitive offerings to ensure our SDK remains competitive and innovative. 
• Act as an evangelist for the Now Assist SDK product, representing ServiceNow at industry events, conferences, and with the media. 
• Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity. 

To be successful in this role you have:

• 8+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Servicenow Platform experience or Product Management experience SDK B2B
• Software Engineering background
• AI experience would be ideal for this role
• Ability to serve as a team lead and coach employees at lower levels

FD21

For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. 

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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