Offer summary
Qualifications:
6+ years in technical support management, 3-4 years in supervisory role, Experience managing Enterprise support, Strong analytical and problem-solving skills, Excellent communication skills, oral and written.Key responsabilities:
- Manage Support KPI’s and metrics
- Lead hiring and development of team
- Oversee Change Management in Customer Support
- Drive incident management from detection to resolution
- Evaluate and improve processes and technology