Senior Staff | Business Operations Strategist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact    

We are seeking a highly skilled Business Operations Strategist to join our dynamic business operations team. The ideal candidate will partner with leaders across the organization to drive strategic planning, execution, procurement, financial oversight, and employee engagement. This role requires a high level of cross-functional collaboration and alignment with the security organization to achieve operational goals and ensure the efficiency and effectiveness of organizational processes. 

Key Responsibilities: 

1. Strategic Planning and Execution 

• Partner with senior leaders to develop and align organizational priorities, annual objectives, and key results (OKRs). 

• Facilitate collaborative planning sessions to ensure cross-functional alignment and buy-in. 

• Monitor the execution of OKRs, providing ongoing insights, recommendations, and course corrections to meet organizational objectives. 

2. Organizational Operational Performance and Efficiency 

• Collaborate with department heads to develop and track relevant performance metrics (KPIs), ensuring alignment with business goals. 

• Maintain and manage the KPI inventory, functioning as the subject matter expert (SME) for KPI tracking and reporting. 

• Identify and drive process improvement initiatives to enhance operational efficiency, productivity, and cost-effectiveness across the organization. 

3. Communications and Leadership Team Support 

• Maintain the operational rhythm and calendar of key organizational activities, ensuring smooth execution of initiatives. 

• Prepare agendas and facilitate effective leadership team meetings, driving actionable outcomes and clear communications. 

• Coordinate team communications, updates, and recognition to foster a positive and informed work environment. 

• Promote employee engagement through trust-building initiatives, analyzing feedback, and implementing action plans to address concerns. 

• Ensure compliance with HR training, organizational development, and employee engagement initiatives, ensuring a compliant and ethical workplace. 

4. Project Management 

• Lead cross-functional project teams, ensuring alignment of timelines, budgets, and project deliverables. 

• Manage project execution, reporting on key milestones, and ensuring project success through clear communication and follow-up. 

• Drive coordination across departments to ensure on-time delivery and quality of initiatives. 

5. Finance Budgeting and Procurement 

• Manage the budgeting process, working closely with department leaders to prepare, monitor, and review budgets. 

• Track and monitor expenses, ensuring budget adherence and efficient allocation of resources. 

• Coordinate headcount planning and approval processes, ensuring alignment with organizational priorities and budget constraints. 

Qualifications: 

• 12+ years of experience in business operations, strategy, project management, or a related field, with experience in security or technology organizations being a plus. 

• Demonstrated experience with strategic planning, OKR development, and operational performance tracking (KPIs). 

• Strong project management skills, with experience leading cross-functional teams. 

• Proven track record in budgeting, procurement, and resource allocation. 

• Excellent communication skills, with the ability to present complex information clearly and influence across various levels of the organization. 

• Experience with employee engagement and fostering a positive work environment. 

• High degree of initiative and ability to drive alignment across multiple stakeholders. 

Skills: 

• Strong analytical and problem-solving skills. 

• Expertise in process improvement and driving operational efficiency. 

• Proficiency in project management tools and methodologies. 

• Ability to collaborate and build strong relationships across teams and departments. 

• Strong organizational skills with the ability to manage multiple projects simultaneously. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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