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CRM Specialist (User Experience)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Strong design skills, Experience with tooltips, tours, surveys, Knowledge of Chameleon and Customer.io, UX/UI design experience, Fluency in English.

Key responsabilities:

  • Develop and implement user experience strategy
  • Collaborate with stakeholders on effective tool implementations
  • Measure effectiveness and make improvements
  • Coordinate with customer support for user feedback
Pacifica Continental logo
Pacifica Continental SME https://pacificacontinental.com/
51 - 200 Employees
About Pacifica Continental
Pacifica Continental is a global recruitment firm specialized in strategic positions such as board members, c-suites, senior and middle management. Our customized solutions and consultative approach ensure the selection of the best talent in the market.Our operations have reached more than 50 countries, including more than 250 cities worldwide. We pride ourselves on working with precision and knowledge in a wide range of industries. Always committed to the continuous acquisition of industry knowledge, we partner with a large number of multinational and local companies. By developing a strong interface between our operations, we offer global solutions with a local focus.We adapt our strategy to meet the needs of each client, driving business growth, supporting them in their internal strengthening and overcoming adversities. Working with the utmost precision and expertise, we offer specialized recruitment services, market mapping, assessment projects and temporary recruitment.
See more Pacifica Continental offers

Job description

 Our client is looking for a CRM Specialist (User Experience Specialist) responsible for creating, managing, and optimizing in-app messages, push notifications, tooltips, tours, and surveys to improve the user experience for new and existing users.

 

Responsibilities

  • Develop and implement a strategy for using tooltips, tours, and surveys to improve the user experience.
  • Work with designers, developers, and other stakeholders to create and implement effective tooltips, tours, and surveys.
  • Measure the effectiveness of tooltips, tours, and surveys and make improvements as needed.
  • Collaborate with the customer support team to answer user questions and feedback.

 

Requirements:

  • Strong design, communication, and collaboration skills.
  • Experience in tooltips, tours, and survey implementation.
  • Experience in UX/UI design
  • Experience in user research
  • Experience in data analysis
  • Knowledge of Chameleon, Customer.io, OneSignal or others CRM Sportbooks systems
  • CRM oriented
  • Understanding of the gaming industry
  • Fluency in English 

 

Required profile

Experience

Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Survey DevelopmentUser Experience (UX) DesignUser ResearchDesign ThinkingMicrosoft Dynamics CRMCustomer IntelligenceUser Interface (UI) DesignData AnalysisCustomer Relationship Management (CRM) Software

Other Skills

  • Organizational Skills
  • Verbal Communication Skills
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