Job Title: Patient Care Coordinator
Location: United States, Remote (Willing to work PST hours)
Compensation: $34.00-$40.00 per hour
Employment Type: Full-Time
Benefits: Paid Time Off, Medical, Dental and Vision coverage with company as well as individual contribution, 401k (individual contribution only), Paid Sick Leave
This position requires extensive experience reviewing transmissions from CIEDs (Cardiac Implantable Electronic Devices) including Pacemakers, Cardiac Defibrillators, and Implanted Loop Recorders.
About DocGo
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Job Summary
The Patient Care Coordinator is responsible for the day-to-day management of the cardiac remote monitoring program for specific cardiology clinic customers of CRMS by DocGo. Duties include reviewing daily alerts and transmissions of all patients enrolled in remote monitoring websites, documentation, interpretation, triaging and communicating with patients, team lead, clinical staff and the physicians to ensure appropriate coordination of care. Additional duties will include Implantable Loop Recorder (ILR) monitoring, patient education with instruction of remote monitoring. This position serves as a leadership role for the Cardiac Monitoring Center (CMC) of CRMS by DocGo for daily operations. The Patient Care Coordinator must be able to demonstrate the ability to work both independently and under the direct supervision of the team lead and physician. The Patient Care Coordinator must coordinate and manage the remote monitoring of device clinic patients and the duties listed above in a manner consistent with CRMS by DocGo mission to provide excellence in cardiovascular care.
Duties/Responsibilities:
- Reviews remote monitoring software daily for transmission data and alerts.
- Identifies ALERTS that require immediate attention and notifies clinical staff.
- Performs remote device interrogation and/or follow up.
- Documents appropriately in database regarding patient remotes.
- Enters findings and appropriate communication contact per Clinic Management protocol.
- Coordinates all device monitoring programs such as Merlin.net, CareLink, Biotronik and Latitude.
- Uploads and reviews daily CIED reports per protocols.
- Maintain knowledge of new developments in device technology.
- Be a resource for remote device management for the practice physicians and clinical staff.
- Responsible for contributing to company oversight and information security functions as outlined in the employee handbook under ‘Remote Employee HIPAA Guidelines.
- Resolves issues appropriate to position.
Required Experience, Qualifications and Skills:
International Board of Heart Rhythm Examiners (IBHRE) certification including CCDS, CDRMS, or IBHRE Testamur is preferred. (Completion of IBHRE certification will be required within one year of hire.)
- Certified Rhythm Analysis Technician (CRAT) certification is required prior to start of employment for applicants without current IBHRE certification.
- Possess strong cardiac device knowledge, and cardiac rhythm interpretation.
- Able to create device transmission reports which capture all relevant data.
- Experience with analysis of Abbott, Boston Scientific, Biotronik, and Medtronic remote device transmissions.
- Strong patient education skills
- Capable of working independently and demonstrate self-motivation.
- Must be patient, empathetic, reliable and flexible.
- Strong interpersonal and communication skills.
- Excellent leadership and documentation skills.
- Demonstrates professionalism in all interactions to create a positive experience.
- Adheres to the CRMS policy. Exudes confidence and positive body language.
- Understanding of all HIPAA regulations and the need to strictly adhere to them.
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
