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Reports Manager Specialist

Remote:

Full Remote

Contract:

Freelance

Work from:

United States

Offer summary

Qualifications:

Intermediate-level Excel skills, Experience in report management, Familiarity with Tableau and Zendesk, Strong written and verbal communication skills, Good organizational skills.

Key responsabilities:

Create and manage Fulfillment SPP Scorecards
Conduct audits and generate operational reports
Manage document health and changes
Track Fulfillment Capital Expenses weekly and monthly
Create tickets in Zendesk and support documentation

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Job description

We are seeking a detail-oriented Report Manager to join our client team. In this role, you will be responsible for creating and managing key performance scorecards, conducting audits, generating operational reports, and supporting documentation management within the Fulfillment Department. The ideal candidate will have strong experience in Excel, report management, and ticketing tools like Zendesk. This position requires excellent organizational skills, attention to detail, and the ability to collaborate effectively across teams. If you are a proactive problem-solver with a knack for data management and reporting, we’d love to hear from you!

Responsibilities

Creation of Fulfillment SPP Scorecards
Scorecard Management for all of fulfillment.
Managing overall “health” of the documents
o Handling any changes/edits to the scorecards
o Management includes creating new quarters and a new document YoY
Complete Audits as assigned: Returns, EODs, SOSs, etc
Creation of the Fulfillment Actuals file on a weekly and monthly basis
Create reporting as needed for the Fulfillment Department
Create tickets in Zendesk from Tableau for SKU Inspection
Doclink Management and Support
Management of Fulfillment Capital Expense’s tracking
Other tasks as assigned by manager

Requirements

Job Qualifications

Excel Proficiency:

Intermediate-level skills in Excel, with knowledge of:

Charts, Pivot Tables, Conditional Formatting.
Functions like VLOOKUP and SUMIF.

Reports Management Experience:

Ability to manage and generate operational and performance reports.

Communication Skills:

Strong written and verbal communication for clear reporting and collaboration.

This role focuses heavily on data management, operational reporting, ticketing, and audits. Familiarity with Tableau, Zendesk, and Excel tools is crucial, alongside good organizational skills for document tracking and cross-functional reporting.

Benefits

Candidate Location: Philippines

Job Location: Remote

Shift Timing: Monday – Friday, 9:00 AM – 6:00 PM EST or 8:00 AM – 5:00 PM EST

Payroll via: Upwork Contract

Payment Currency: USD

Salary Range: $7 - $9.5 per hour

Payment Cycle: Weekly or Biweekly

Working Hours: 42 hours per week

Benefits: No additional benefits beyond hourly payment