Job description

Welcome to FAIRWINDS Credit Union. We continue to be the one of the best companies to work for, simply because we hire the best and most passionate talent. We are proud to promote employees from within and provide a positive work/life balance.

We are looking for qualified customer service professionals who have a desire to help people achieve financial freedom. New hires will start fully onsite at 3087 N. Alafaya Trail with work from home and hybrid options pending completion of training and performance. Our contact center is located in east Orlando and is open from 7:00am-7:00pm Monday - Friday, and 9:00am - 2:00pm on Saturday. Starting hourly pay is $18.50/hr plus monthly performance incentive. Shift options include an 8 hour, 5 day work week and a 10 hour, 4 day work week.

Does this sound like you?

I am serious about achieving financial freedom and want to help others do the same
I like to tackle new challenges
Reaching goals gives me a sense of accomplishment
I love making someone’s day better

Our Call Center Agents assist members with a variety of things including:

Performing financial transactions
Problem resolution
Recommending financial solutions and strategies to improve their financial wellbeing

Am I qualified?

To be considered for this position, you must have the following education and experience:

High school diploma or GED equivalent
Minimum of 6 months - 1 year:
- High volume inbound call center experience (non script based preferred)
- Customer service experience which required problem solving and decision making
- Ability to analyze problems and recommend efficient solutions

Why is FAIRWINDS recognized as an employer of choice?

In addition to 11 paid holidays every year, we offer highly competitive benefits including:

85% employer paid medical, vision, and dental coverage
401(k) match at 6%
Paid vacation and sick time that does not expire
Wellness reimbursement – trade in unused sick time to pay for your gym membership!
Tuition reimbursement