ITSM Business Development Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Business Development Manager, you will play a pivotal role in helping sales leadership define, shape and execute Service Operations strategy within their business. You will help role out initiatives that contribute to market success of ServiceNow's Service Operations products and will work closely with Major Area leadership to define and execute Go-To-Market (GTM) priorities including growth, upsell/cross sell motions, and health/adoption focus. 

In this role, you will drive cross-functional collaboration to execute strategic initiatives and contribute to our continued growth, help uplevel the Service Operations proficiencies of the core team and engage with key pursuits and Accounts. This role requires a seasoned professional with sales leadership, business development, strategy and operations expertise.  

What you get to do in this role:   

• Develop and execute growth strategies at regional level in conjunction with adjacent functional leaders (Field Sales and Pre-Sales Leadership, Marketing, Alliances & Channels, Professional Services and Sales Operations teams) to effectively GTM. 
• Collaborate closely with Major Area leadership to align priorities and business objectives. 
• Define and drive cross functional programs that empower sales and solution consulting teams to drive Service Operations sales, adoption and customer success.  
• Help build, manage and report on the Service Operations forecast and pipeline to the business with Major Area leadership.  
• Partner with our AMS Alliance and Channel organization to build a sell to, with and through model for Service Operations Offerings and Niche GTM. 
• Monitor industry developments, competitor activities, emerging trends, potential business opportunities, and customer requirements to provide feedback and insights that inform product managers and leadership. 
• Help coach the core teams with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.  

To be successful in this role you have: 

• Strong proficiency with the ServiceNow Platform as a Sales, SC, or practitioner of the ITSM and ITOM capabilities.  
• Bachelor's degree in business, IT or related discipline.  
• 10+ years experience in technical consultative selling, account management, or sales strategy roles. 
• Proven track record in business development and strategic planning with VP level leadership 
• Demonstrates knowledge of IT Process, IT Infrastructure and cloud technologies. 
• A strong drive for results and ability to collaborate and influence.  
• Strong leadership and cross-functional collaboration skills. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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