F&B Platform Implementation Consultant

Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platforms, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. 

Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their guests.

To support our Infrasys Team, we're looking for an Implementation Consultant, who will provide technical consultancy to our hospitality customers within the EMEA region and will be responsible for installing, training and supporting our hospitality platform products as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile. 

Infrasys is the leading Food & Beverage enterprise solution provider and a one-stop hospitality platform with service-oriented architecture that simple combines POS, reservation, membership and menu on one platform. An extremely agile and scalable platform, it is suitable for single restaurant to international group with many outlets around the world. 

Job Description

• Install Infrasys Cloud and related products on customer site 
• Analyze customer needs and configure the system by observing the Major Account standards 
• Configure the system to meet country specific legal fiscal requirements 
• Ensure multiple user, and service model concept meets the customer operational workflow 
• Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets 
• Train the staff in the best and most practical use of the software 
• Report accurate project status and act proactively to achieve the project goal 
• Take the customer site live and provide technical support after going live 
• Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner 
• Assist Product Management to test new releases and new functions 
• Perform Release updates if required 
• Support the support organization while not with the customer Provide pre-sales support to the regional sales team

• Hospitality Business background or working record in a similar role
• You have the same passion for the Hospitality industry as our customers' passion to serve their guests
• Strong analytical, organizational, communication and people skills required 
• Ability to adapt quickly to new technologies, products and procedures 
• Ability to work and thrive in a multi-tasked and fast-paced environment 
• Ability to quickly learn the company’s various IT solutions; and able to handle system installation 
• Experience with hotel property management systems is a plus
• Professional “get it done” attitude and work ethic 
• Fluent in English, other languages are a plus
• Willingness to travel 60% to 90% of the time across Europe & UK

• Exciting job within a creative environment and the opportunity to make a real impact on the business 
• Grow your experience with web and cloud technologies in a very innovative technology environment 
• Friendly, motivated and talented multicultural team 
• Opportunities to grow and develop with Shiji 
• Training to meet role requirements 
• Generous compensation package