Customer Care Specialist, Data Management - Cardio Partners - Remote

Overview

Summary:

The Customer Care Data Management Specialist is responsible for analyzing, validating, and maintaining customer data to support business operations and decision-making processes. This role involves identifying and resolving data inconsistencies, validating new and existing customer information, and continuously optimizing data quality to enable effective customer relationship management and organizational efficiency.

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest, which claims more than 350,000 lives each year. From AED sales and repair services, program management, and CPR training, we cover all aspects of cardiac emergency preparedness. We are a trusted partner to thousands of businesses across the country with more than 32,000 customers worldwide.

Organizational Impact

In this role for Sarnova, through your efforts in data governance and quality reporting, you contribute to more informed business decisions and drive continuous improvement across the organization, ultimately enhancing operational efficiency and customer experience.

Responsibilities

Essential Duties and Responsibilities:

• Perform data entry, validation, and maintenance tasks to ensure the accuracy and completeness of new and existing customer records in accordance with established standards, especially in the context of customer order entry and processing
• Collaborate with cross-functional teams (Sales, Customer Care, Finance, IT) and customers if necessary to address data issues, resolve discrepancies, and update customer information as needed
• Support data governance initiatives by adhering to data management policies, procedures, and best practices
• Analyze customer data to identify discrepancies that may impact data quality and integrity, specifically focusing efforts on merging duplicate customer records currently in the system.
• Utilize data profiling and cleansing techniques to assess the accuracy, completeness, and consistency of customer information
• Generate data quality reports and metrics to track key performance indicators and monitor improvements over time
• Conduct regular audits and quality checks on customer data to verify compliance with data governance policies and regulatory requirements
• Develop and implement data validation rules and automated data quality checks to prevent data errors and ensure data integrity; document data quality issues, root causes, and resolutions to facilitate continuous improvement and knowledge sharing
• Generate ad-hoc and routine reports on customer data quality, trends, and performance metrics to support business decisions and strategic initiatives
  
  

Skills/Experience Required

• Education: High School Diploma or equivalent required; Bachelor’s Degree preferred
• Three to five years of customer service or data management experience
• Successful and positive experience working in a remote environment
• Proven experience in data entry and analysis, preferably in a customer data management or analytics role
• Proficiency in Microsoft Excel data analysis tools and techniques with the ability to effectively use advanced functions such as filters, pivot tables and various formulas
• Understanding of data quality principles, data governance frameworks, and regulatory compliance requirements
• Excellent attention to detail
• Analytical skills, with the ability to identify patterns, trends, and outliers in large datasets
• Effective communication and collaboration skills, with the ability to work cross-functionally and interact with customers and stakeholders
• Ability to work in a fast-paced environment with high adaptability
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
  
  

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.