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Retail Specialist - Japanese Native/N1/N2 (CSR)

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Philippines

Offer summary

Qualifications:

Native or N1/N2 Japanese proficiency, 6 months to 1 year customer service experience, Knowledge of Kanji script, Stable internet connection (50MBPs), Willingness to relocate to Malaysia.

Key responsabilities:

Assist customers with e-Commerce inquiries
Handle refunds, returns, and delivery status
Work in rotating shifts, starting at 6am
Provide excellent customer support via call

TASQ Staffing Solutions Human Resources, Staffing & Recruiting TPE https://www.tasq.work

11 - 50 Employees

See more TASQ Staffing Solutions offers

Job description

*With Sign-on Bonus

*With Relocation Package

Profile

B2C call type talking to customers of major e-Commerce / online retail platform in Japan
Call types: Availability of items, Refunds and returns, Logistics / delivery status
5 days Rotating shift - starts at 6am 12am. 2 days off

Key Qualifications

Willing to work from home with stable internet connection (at least 50MBPs)
Willing to relocate to Malaysia early January 2025 (to be confirmed with Service Delivery if required)
Language Requirement:
- English proficiency not required as training will be in Japanese
- Profile 1: For Native Speakers knowledge of Kanji script
- Profile 2: JLPT N1 or N2 certification and knowledge in Kanji script for Non-Native Japanese Speakers, with 6 months work experience using Japanese language
- Profile 3: JLPT N3 or N4 certification and knowledge in Kanji script for Non-Native Japanese speakers, with at least 6 years work experience in using Japanese language