Job description

Join Patrique Mercier Recruitment JP and elevate your career in the bustling financial sector of Athens, Greece! We are seeking motivated Italian-speaking customer service representatives to play a crucial role in assisting our clients with their inquiries in the finance industry. This is an incredible opportunity to work in one of Europe’s most vibrant cities, providing support to our esteemed financial clients while enjoying the rich culture and history that Athens has to offer. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, this position is perfect for you. Dive into a rewarding career where your contributions are valued, and begin your journey in one of the most exciting sectors today!

Responsibilities

Deliver high-quality customer service to Italian-speaking clients within the financial sector through various channels, including phone, email, and chat.
Assist customers in addressing queries related to financial products and services, providing accurate and timely information.
Understand and navigate financial regulations and company policies to ensure compliance and provide effective support.
Maintain thorough documentation of customer interactions and issues in the company’s CRM system.
Collaborate with team members to improve service delivery and enhance customer satisfaction.
Participate in regular training sessions to stay updated on financial services products and industry changes.
Provide feedback on service processes and contribute ideas for continuous improvement.

Requirements

Fluent in Italian, both written and spoken; proficiency in English is required.
Excellent communication skills with a strong emphasis on customer service.
Ability to work efficiently under pressure and handle multiple tasks effectively.
Strong analytical and problem-solving skills with attention to detail.
Previous experience in customer service, particularly in the financial sector, is preferred.
Familiarity with financial products, regulations, and CRM systems is advantageous.
A proactive attitude, adaptability, and a strong willingness to learn in a dynamic environment.

Benefits