Offer summary

Qualifications:

Fluency in German and English, Strong communication skills, Prior experience in customer support or social media management is a plus, Familiarity with social media platforms, Ability to manage multiple conversations.

Key responsabilities:

Assist German-speaking users via instant messaging

Provide accurate information on social media features

Monitor conversations for customer satisfaction

Document interactions to maintain support database

Collaborate to escalate complex issues

Job description

Patrique Mercier Recruitment JP is thrilled to offer a position for a German Speaking Support Specialist for Social Media Instant Messaging, working remotely from Greece! This role is perfect for those who have a passion for social media and excellent communication skills, allowing you to assist German-speaking users while enjoying the flexibility of remote work.

As a Support Specialist, you will engage with customers via instant messaging channels, providing prompt and effective responses to inquiries related to social media platforms. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!

Responsibilities

Assist German-speaking users through instant messaging channels, addressing inquiries and resolving issues related to social media accounts.
Provide accurate information and guidance on social media features and policies.
Monitor and manage conversations to ensure high levels of customer satisfaction.
Document customer interactions and solutions to maintain an organized support database.
Collaborate with other teams to escalate complex issues as needed.
Stay updated on social media trends and company policies to provide relevant support.
Contribute to the continuous improvement of support processes and customer interactions.

Requirements