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Danish Speaking Customer Service for One of the Big Five IT Companies - Athens

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Greece, Belgium

Offer summary

Qualifications:

Fluent in Danish and English, Previous customer service experience preferred, Familiarity with CRM systems is a plus.

Key responsabilities:

Provide exceptional customer service support
Address and resolve customer inquiries efficiently
Maintain knowledge of company products and services
Document interactions accurately in CRM system
Collaborate to enhance service quality

Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/

2 - 10 Employees

See more Patrique Mercier Recruitment offers

Job description

Join a dynamic team at Patrique Mercier Recruitment JP and elevate your career in the vibrant city of Athens as a Danish-speaking Customer Service Representative for one of the Big Five IT companies! This exciting opportunity allows you to bring your language skills to a global stage while engaging with cutting-edge technology. In this role, you will provide top-tier support to Danish-speaking customers, helping them navigate various inquiries and issues related to IT services and solutions. If you are passionate about technology and customer support, and are ready to make a significant impact, this is the perfect fit for you!

Responsibilities

Deliver exceptional customer service to Danish-speaking clients through phone, email, and chat.
Address and resolve customer inquiries and issues efficiently and professionally.
Maintain in-depth knowledge of the IT company’s products and services to assist customers effectively.
Document customer interactions accurately in the company’s CRM system.
Collaborate with team members to enhance service quality and improve overall customer satisfaction.
Participate in training and team meetings to keep abreast of new products and policies.
Provide feedback on customer service processes and suggest areas for improvement.

Requirements

Fluent in Danish, both written and spoken; proficiency in English is required.
Strong communication and interpersonal skills dedicated to customer satisfaction.
Ability to thrive in a fast-paced and dynamic environment.
Excellent problem-solving capabilities and attention to detail.
Previous experience in customer service, particularly in the tech sector, is preferred.
Familiarity with CRM systems and IT support tools is a plus.
A positive attitude, adaptability, and eagerness to embrace new challenges in a multicultural setting.

Benefits