Danish Speaking Customer Support Representatives for Luxury Jewelry - Athens

Patrique Mercier Recruitment JP is pleased to announce an opening for Danish Speaking Customer Support Representatives for a prestigious luxury jewelry brand in Athens, Greece!

This role provides a unique opportunity for you to engage with customers who appreciate fine craftsmanship and exquisite pieces. As a part of an upscale team, you’ll assist Danish-speaking clients with their inquiries regarding our luxurious jewelry collections, ensuring they receive a premium service experience that reflects the brand's values.

If you have a passion for luxury goods and enjoy building relationships with clients, we would love to have you join our team!

Key Responsibilities

• Deliver exceptional customer support to Danish-speaking clients through various channels including phone, email, and live chat.
• Assist customers with inquiries about product specifications, orders, and warranty information.
• Resolve customer issues and complaints in a timely and professional manner.
• Document all client interactions in the CRM system to maintain accurate records.
• Provide feedback and suggestions to improve service processes and enhance the customer experience.
• Stay updated on product knowledge, promotions, and trends to offer informed assistance.
• Collaborate effectively with team members to maintain a high standard of service.

Requirements

• Fluency in Danish and English, both written and spoken.
• Strong passion for luxury products, especially jewelry.
• Excellent communication and interpersonal skills.
• Previous experience in customer support or luxury retail is preferred.
• Ability to handle customer inquiries with patience and professionalism.
• Proactive, detail-oriented, and able to work as part of a team.
• Willingness to be based in Athens, Greece.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Attractive Working Hours (Mo-Fr)
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )