Offer summary

Qualifications:

Fluent in Italian and English, Previous customer service experience, Knowledge of CRM software, Strong troubleshooting skills, Ability to multitask effectively.

Key responsabilities:

Assist customers with inquiries via phone, email, and chat

Troubleshoot issues and resolve concerns efficiently

Document interactions accurately in the CRM system

Work collaboratively to enhance service experience

Participate in training sessions for product knowledge

Job description

Join Patrique Mercier Recruitment JP in beautiful Athens, Greece, as an Italian-speaking Customer Service Representative for our prestigious line of high-end coffee machines! This is a fantastic opportunity to combine your passion for exceptional customer service and intricate products that elevate the coffee experience. In this role, you will assist customers with their inquiries, provide detailed information about our premium machines, and ensure that each customer enjoys a seamless experience that reflects our brand's high standards. If you are eager for a rewarding career in a dynamic and supportive environment, this position offers the perfect blend of challenges and rewards in the heart of Greece's capital.

Responsibilities

Provide outstanding customer support to Italian-speaking clients via phone, email, and chat regarding high-end coffee machines.
Address inquiries, troubleshoot issues, and resolve customer concerns efficiently.
Demonstrate a comprehensive understanding of the products, emphasizing their features and benefits.
Document all interactions accurately in the CRM system to maintain reliable customer records.
Work collaboratively with team members to enhance the customer service experience.
Participate in training sessions to stay updated on product knowledge and service techniques.
Gather customer feedback and propose improvements in service processes.

Requirements

Fluent in both written and spoken Italian and English.
Exceptional communication skills and a passion for customer service.
Ability to thrive in a fast-paced environment and multitask effectively.
Strong troubleshooting and problem-solving skills.
Previous experience in customer service, preferably in a premium or technical product sector.
Familiarity with CRM software and customer support tools.
A positive attitude, eagerness to learn, and love for the coffee culture.

Benefits