Offer summary

Qualifications:

High School Diploma or equivalent required, college degree preferred, Excellent verbal and written communication skills, Experience with Microsoft and Google systems preferred, Strong interpersonal, time-management, and documentation skills, Tech-savvy with a reliable computer.

Key responsabilities:

Deliver exceptional customer experiences

Engage with customers empathetically and effectively

Log interactions meticulously via established processes

Work autonomously or as part of a team

Continually learn about customer products and services

Job description

Job Type

Full-time

Description

Mpathic is setting a fully remote platinum standard in omnichannel customer support. Our approach hinges on attracting exceptional individuals and immersing them in cutting-edge collaboration and delivery tools. We take as axiomatic that where employees flourish, they deliver superlative outcomes. We believe that empathy is a crucial prerequisite for delivering exceptional customer experiences

INTERESTED IN WORKING WITH US?

If our team believes that you are a suitable candidate, we will contact you to arrange a pre-screen phone call and, if successful, schedule an interview with one of our team leads. If you have any further questions, please do not hesitate to contact us at HR@mpathic.com.

Requirements

Excellent verbal and written communication and customer service skills
High School Diploma or equivalent required, college degree preferred
Excellent interpersonal, time-management, and documentation skills
Professional work attitude and a willingness to learn
Experience working in Microsoft and Google systems preferred
Tech-savvy
Dedicated space to work from with minimal background noise during calls and online meetings
Robust Wi-Fi and a reliable computer
Successful completion of all necessary background checks
Strong interpersonal skills, ability to work autonomously and on a team
Aptitude for problem-solving based on established processes and procedures
Meticulous habits in logging interactions via established business processes and tools
Ability to learn and become knowledgeable about customer products and services
Demonstrably effective soft skills, active listening skills, and ability to empathize with customers' needs

Must be authorized to work in the U.S.A.

Eligible state residencies: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, Mississippi, North Carolina, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Texas, Virginia, Wisconsin, and West Virginia.

Required profile