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MAC/PC Field Technician

Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 
New York (USA), United States

Offer summary

Qualifications:

1-2 years of MAC and PC support experience, Knowledge of MAC and Windows operating systems, Experience with desktop applications, Certifications are a plus, Knowledge of Cisco Phone Systems is a plus.

Key responsabilities:

  • Provide phone and remote support for workstation issues
  • Troubleshoot and resolve customer system problems
  • Perform remote installations of software and upgrades
  • Conduct onsite support and installations for clients
  • Provide help desk support for end-user issues
LincolnIT logo
LincolnIT Information Technology & Services SME https://www.lincolnit.com
51 - 200 Employees
See more LincolnIT offers

Job description

Job Overview

We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1-2 years of extensive hands on experience with the following: iMac and MacBook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. 

Responsibilities

  • Provide phone support and remote remediation for workstation issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Provide remote installations of new software and upgrades
  • Provide remote installation of service Packs and security updates
  • Provide onsite support and installations to clients when necessary
  • Provide help desk support including analyzing and resolving end-user issues

Skills & Experience

  • Knowledge of MAC and Windows operating systems and desktop applications
  • Experience with installing, configuring, and administering a broad range of technologies
  • Excellent written and verbal communication skills
  • Knowledge of Cisco Phone Systems a plus
  • Certifications a plus

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Verbal Communication Skills
  • Customer Service

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