L3 System Engineer (MSP Experience)

FUNCSHUN is Miami’s premier managed IT services provider

Since 2011, we have been providing reliable, cost-effective technology solutions for small- and medium-sized businesses in Miami. Our clients benefit from our expertise in multiple industries, in-depth technology expertise, and experience with ever-evolving trends in the IT industry.

From taking care of all your day-to-day technology needs to protecting your IT environment from malicious cyberattacks to implementing an enterprise-level cloud and communications platform, FUNCSHUN offers all the enterprise-grade IT solutions and support you need to succeed, at a price that works for your budget.

The Role

FUNCSHUN promotes internal growth and development for all of our employees and therefore we seek individuals who are motivated to join our team and grow with us. If you are looking to join a company that provides long-term career stability and growth, we encourage you to apply!

FUNCSHUN Team Members Are

• Self-motivated: You understand assigned goals and objectives, and take pride in seeing them completed quickly and efficiently. You're driven, even when no one is watching.
• Exceptional communicators: Ability to effectively communicate diplomatically and consistently with internal teams and clients.
• Technical Informed: You frequently read-up on and stay in-touch with current technologies and industry change/evolution
• Disciplined: Ability to execute and prioritize tasks in a high-pressure environment
• Accountable: You take full ownership over your work and be fully accountable for the end result.
• Team-player: Comfortable providing constructive input and comfortable receiving the same in return. Express ideas to grow the organization, and your role within a fast-paced team. "That's not my job." -- Isn't in your vocabulary.
• Hungry for growth: You thirst for more -- learning, achievement, and expertise. You enjoy exploring new products and services, and crave expanding your knowledge base for the benefit of your team, and for yourself.
  
  

Your Primary Responsibilities Will Include

• Ensuring all client service desk tickets are promptly responded to, providing concierge-level technical support, documenting resolutions accurately and professionally and escalating tickets as needed.
• Architect and deploy project
• Effectively multi-task between customer ticket requests which can vary from infrastructure outages to escalation requests to scheduled assigned work.
• Installing, migrating, and managing Windows Server environments (2003/2008R2/2012R2/2016)
• Managing the entire cloud backup infrastructure which includes backup and replication, SaaS backups and on-site client backups. Review and report all daily backups and remediation.
• Providing on-site & remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Servers
• Communicating effectively with clients on a daily basis via phone, email and/or remote web sessions, responding and updating to all requests and concerns in a timely fashion. Thoroughly explaining resolutions, answering questions, and providing professional advice as needed.
• Actively contributing and collaborating the development and improvement of all IT operational processes and provide feedback
• Identifying infrastructure system needs and opportunities for additional sales and training
• Leading in the diagnosis and resolution of complex technical infrastructure issues
• Participating in product and technical knowledge transfer within the support team
  
  

Ideal Profile

• You have at least 2 years experience, ideally within a IT Consulting role.
• You have working knowledge of Microsoft 365, Tech Support, Systems Engineer, Help Desk Support, Ticketing System, Networking and Workstation, Server, Troubleshoot
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments
• You possess strong analytical skills and are comfortable dealing with numerical data
  
  

What's on Offer?

• Work within a company with a solid track record of success
• Work alongside & learn from best in class talent
• Flexible working options