Director, Individual Giving & Development Operations Job Description
Organizational Summary
Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.
Today, Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlement’s current programmatic portfolio includes 8 core program areas: Early Childhood Education, Youth Services (including after school programs), Family Services (including the Family Enrichment Center and the Family Childcare Network), the East Harlem Community Partnership, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development. Union Settlement serves more than 10,000 individuals and nearly 1,000 businesses every year.
Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visit www.unionsettlement.org.
Position: Director of Individual Giving and Development Operations
Department: Fund Development
Reports to: President & Chief Executive Officer (CEO)
Hours: Full-time
Salary: $130,000 -$140,000FLSA: Exempt
Location: Hybrid - On-site/Remote
Positions Reporting to this Role: Associate Director, Institutional Giving
CRM Manager
Position Summary:
The Director of Individual Giving and Development Operations is a dynamic and results-oriented leader who will play a crucial role in driving the organization's financial sustainability and operational excellence. This position requires a unique blend of fundraising expertise, strategic thinking, process management skills, and exceptional relationship management abilities. The ideal candidate will be a highly effective communicator with a proven track record in project management, cultivation of relationships and managing development operations. In this role, the director will develop, implement and oversee a comprehensive fundraising plan with the goal of expanding philanthropic support for the organization. This includes identifying and strengthening relationships with community stakeholders, actively pursuing and managing corporate and individual donors, fostering strong donor and sponsor relationships, and seeking, applying for and managing grant funding. is responsible for leading, designing, and implementing a donor-centric strategy to increase annual and multi-year revenue from corporate, foundation and government principally through grants & endowments. Additionally, this position involves planning and executing Union Settlement’s cultivation and fundraising events. This is an exceptional opportunity for a motivated and results-oriented individual to drive meaningful change.
The top characteristics/qualities Union Settlement seeks for Fund Development Candidate
- Prior experience in creating and executing an annual giving campaign, major gifts strategies, planned giving (bequests, annuities) and a spectrum of fundraising event planning and execution at a non-profit institution.
- Demonstrated history of successful campaign project management.
- Excellent constituent relations experience, including volunteer and alumni engagement.
- Exceptional management skills that build ownership and coalesce the team around a culture of joyful and spirited fundraising.
- Strong marketing, writing, proposal, and presentation skills that are critical to this successful communicator’s role.
- Commitment to diversity, equity, inclusion, and justice as an institutional lens for advancement work.
Development Operations
- Strategy: Develop and implement comprehensive Development operation plans that align with the organization's strategic goals, ensuring efficient and effective resource allocation.
- Process Optimization: Continuously analyze and improve relationship management processes, leveraging technology and best practices to enhance workflow efficiency and productivity.
- Project Management: Lead and oversee the successful planning, execution, and completion of various projects, ensuring they are delivered on time, within budget, and meet quality standards.
- Financial Management: Manage budget related to Fund Development processes ensuring accurate financial reporting, compliance with regulations, and sound financial decision-making.
- Data Analysis & Reporting: Utilize data-driven insights to inform strategic decisions, track key performance indicators, and evaluate the effectiveness of Fund Development initiatives.
- Leadership: Partners with Executive team to build and grow and manage a pipeline, fostering a collaborative, positive, and results-oriented culture.
Fundraising
- Individual Giving Strategy: Develop and execute a comprehensive individual giving strategy focused on building and cultivating long-term relationships with donors.
- Donor Relationship Management: Serve as the primary relationship manager for a portfolio of major donors, cultivating strong relationships through personalized communication and tailored engagement strategies.
- Donor Stewardship: Ensure exceptional donor stewardship through consistent communication, timely acknowledgements, and meaningful impact reporting.
- Fundraising Events: contribute to the planning and execution of fundraising events that engage donors, raise awareness, and generate revenue.
Essential Knowledge, Skills and Abilities
- Committed to equity, diversity, inclusion and belonging, and active promotion of the Union Settlement’s values and goals.
- Exceptional interpersonal, communication, and relationship-building skills
- Proven ability to effectively manage projects and teams
- Strategic planning and execution
- Data analysis and reporting
- Strong written and verbal communication skills
- Excellent leadership and management skills
- Additional Information:
- The successful candidate will be a proactive, self-motivated individual with a passion for the organization's
- mission.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Demonstrated ability to build and maintain strong relationships with a diverse range of stakeholders.
- Strong organizational and time management skills.
Qualifications And Experience
- Education: Bachelor's degree in Business Administration, Nonprofit Management, or related field. Master's degree preferred
- Experience: 5+ years of experience in nonprofit management, with a proven track record in fundraising, operational leadership, and project management.
CO R E CO MP E T E N C IE S
- Leading Others: Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
- Facilitating Change: Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement’s goals.
- Managing Performance: Evaluates and revises goals semi-annually with the team. Provides consistent supervision and documents performance highlights and concerns
- Applying and Developing Expertise: Embraces and leads the team to achieve milestones. Seeks and supports professional development opportunities for team members. Manages finances and budgets effectively
- Communicating and Collaborating: Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard
Union Settlement’s Diversity, Equity & Inclusion Commitment
Union Settlement is an equal opportunity employer. They do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
