Customer Engagement Success Manager and Technical Trainer

Description

This is us 

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.    

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. 

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.   

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day. 

Requirements

The role:

The Customer Engagement Success Manager (CESM) and Technical Trainer plays a vital role in ensuring the long-term success of our customers. This role requires proactive relationship management with customers, understanding their needs, supporting them in achieving value with Kaltura and delivering technical training sessions to enhance customer adoption.

The day-to-day:

• Manage accounts at scale, assess customer health, and process renewals.
• Identify opportunities for account expansion and develop mitigation plans for at-risk customers.
• Develop and deliver engaging training sessions for Kaltura’s customers, adapting to their specific needs and knowledge levels.
• Maintain a deep understanding of Kaltura’s products and the technical aspects related to customers’ implementation and use of those products.
• Collaborate with other team member and colleagues to facilitate complex customer requirements.

 Ideally, we’re looking for:

• 1-2 years experience in a customer-facing role, such as customer success, account management, or technical training, preferably in a SaaS company  
• Bachelor’s degree or equivalent work experience 
• Excellent communication skills, both in writing and speaking, including the ability to explain technical concepts clearly and effectively 
• Strong technical aptitude and ability to quickly grasp complex product functionalities 
• Experience in developing and delivering technical training sessions to diverse audiences 

These would also be nice: 

• 1-2 Years experience in the video industry - advantage 
• Experience in scaled customer success - advantage 
• Multilingual proficiency – advantage 

The perks:

1. Hybrid, flexible work environment  
2. Extended private health (including mental) insurance  
3. Personal and professional development programs 
4. Occasional Cross company long weekends