Offer summary
Qualifications:
Experience supervising customer service teams, Customer service experience, 5+ years preferred, Experience in high-volume environments, Ability to navigate multiple technology platforms, Fluency in Spanish is a plus.Key responsabilities:
- Oversee high-volume ticket queue
- Monitor team performance and coach SOAs
- Handle escalations from clients and caregivers
- Support shift filling and address real-time issues
- Prepare end-of-shift handoff reports